Frequently Asked Questions
🛍️ Orders
How do I place an order?
Simply browse our store, select your size and color, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing them. Please contact us immediately at support@wearmuscleup.com if you need to make changes.
🚚 Shipping
How long does delivery take?
Delivery times vary by location:
• Egypt: 3–7 business days
• Middle East: 7–14 business days
• International: 10–20 business days
Do you offer free shipping?
Yes! We offer free shipping on orders over 599 EGP within Egypt.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track My Order page.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times are shown at checkout.
📦 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please visit our Refund Policy page for full details.
How do I start a return?
Email us at support@wearmuscleup.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
👕 Sizing
How do I find my size?
Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.
Do your products run true to size?
Our gym wear is designed for an athletic fit. If you prefer a looser fit, we recommend going one size up.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay. Payment options are shown at checkout.
Is my payment information secure?
Absolutely. Our store uses SSL encryption and all payments are processed through Shopify's secure checkout.
📞 Contact Us
How can I reach customer support?
You can reach us via our Contact page or email us directly at support@wearmuscleup.com. We aim to respond within 24 hours.